Shipping Policy & Delivery Schedules
Last updated: June 30, 2026
1. Global Air Logistics & DDP Delivery
We provide fast, reliable, and fully tracked air shipping to all destinations across Europe, North America, the UK, and Australia. Orders are fulfilled directly from our direct manufacturing and international packing hub operated by ihill Management Limited (Hong Kong Business Registration No. 80772904).
All shipments to the European Union, United States, and United Kingdom are dispatched using Delivered Duty Paid (DDP) priority air lines. This guarantees that all import VAT and clearance customs duties are pre-settled by us: you will never receive unexpected customs invoices or surprise delivery fees upon arrival.
2. Processing & Estimated Transit Times
Orders are reviewed, quality-checked, and safely packed within 1–2 business days of payment authorization. Once handed over to the air carrier line, standard delivery transit times are as follows:
| Destination Region | Transit Time | Carrier Line | Cost |
|---|---|---|---|
| United States | 5 to 8 business days | USPS / Regional Tracked Express | Free on Multi-Packs |
| United Kingdom | 5 to 8 business days | Royal Mail / Local Tracked Courier | Free on Multi-Packs |
| European Union (DE, FR, NL, IT, ES, AT, BE, etc.) | 5 to 8 business days | National Post / Regional Tracked Courier | Free on Multi-Packs |
| Canada | 5 to 14 business days | Canada Post Tracked Express | Free on Multi-Packs |
| Australia & New Zealand | 6 to 12 business days | Australia Post Tracked Air | Free on Multi-Packs |
| Switzerland & Norway | 5 to 9 business days | Swiss Post / Tracked Courier | Free on Multi-Packs |
| Global / Other Regions | 7 to 15 business days | Tracked Air Courier | Calculated at Checkout |
* Note: Transit times reflect business days in transit following dispatch. During peak holiday seasons or severe regional weather events, slight courier fluctuations may occur.
3. Automated Tracking & SMS Courier Notifications
The moment your package is assigned an air waybill and dispatched, you will receive an automatic tracking notification via email and SMS (if a mobile number was provided at checkout).
You can verify the real-time milestone checkpoints of your shipment at any time by visiting our dedicated Track Order Portal and entering your 17TRACK tracking code or order confirmation number.
4. Shipping Address & Delivery Instructions
Please double-check your shipping address (including house/apartment number and postal code) before completing checkout. Couriers require a complete address to ensure successful doorstep handover.
If you need to adjust or update your shipping address after placing an order, please email [email protected] immediately. Address corrections can be made within 12 hours of order placement prior to carrier manifest generation.
5. Inquiries & Logistics Support
For any delivery questions or specialized courier requests:
- Logistics Support Email: [email protected]
- Direct Phone Line: +44 7480 268092
- Operating Entity: ihill Management Limited, Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong